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Responsible Gaming

Bethall Casino is committed to promoting safer and more responsible gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Before you play, take a moment to understand the risks, decide what you can comfortably afford to lose and set boundaries that help you stay in control.

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Gamble for entertainment, not income

Online gambling involves real money and the possibility of losing money. Every game has outcomes that cannot be guaranteed, predicted or controlled. Previous results do not influence future results, and a winning run does not mean that another win is more likely. No strategy can remove the risks associated with gambling.

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You should only gamble with money that is available after your essential costs have been paid. This includes housing, food, utilities, transport, education, debt repayments and other regular commitments. Never use borrowed money, emergency funds or money intended for someone else to gamble. If losing the amount would create stress or affect your daily life, it is more than you should spend.

Set a time and spending plan before you start. Keep your gambling separate from other household expenses and avoid changing your plan while you are playing. A budget is most useful when it is decided in advance and followed consistently. Consider taking regular breaks so that you can reassess how you are feeling and whether you still want to continue.

  • Only gamble when you are calm, alert and able to make clear decisions.
  • Do not gamble when you are upset, under the influence of alcohol or affected by medication or other substances.
  • Do not chase losses by increasing your stakes or playing for longer.
  • Do not rely on gambling winnings to pay bills or meet financial goals.
  • Remember that gambling is optional and that taking a break is always acceptable.

Tools and personal limits

Responsible gambling tools can help you plan your play and maintain control. Depending on the features available for your account and applicable requirements, these tools may include deposit limits, loss limits, time reminders, activity statements, temporary breaks or account closure. Use the available settings before you begin gambling, rather than waiting until you feel that your play has become difficult to manage.

A limit should reflect your personal financial circumstances. Do not choose an amount based on a hoped-for win or on what another person can afford. Review your limits regularly, particularly if your income, expenses or personal situation changes. If you are unsure what limit is appropriate, choosing a lower amount or taking a break may be the safer option.

If you request a restriction, break or account closure, follow the instructions shown in your account or contact the available support channel through the website. Some changes may be subject to confirmation, processing requirements or a period before they take effect. Until a limit or restriction is confirmed, do not assume that it is active. You remain responsible for your activity until the relevant control has been applied.

Practical ways to stay in control

  1. Decide your maximum spend and playing time before opening a game.
  2. Record your deposits, withdrawals and time spent playing so you can see your overall activity.
  3. Avoid increasing stakes after a loss or changing your limits during a session.
  4. Take a break when a reminder appears or when you notice frustration, excitement or tiredness.
  5. Ask someone you trust to help you stay accountable if gambling is becoming a concern.

Recognising when gambling may be a problem

Problem gambling can develop gradually. It can affect people of any age, background or income level, and it is not a sign of weakness. The important step is to recognise changes early and seek support. You may wish to pause your gambling and talk to someone if you notice that you are spending more time or money than planned, hiding your activity or feeling unable to stop.

  • Gambling is interfering with work, study, family life, sleep or other responsibilities.
  • You think about gambling frequently or feel restless when you try to stop.
  • You return to gambling to recover losses or believe a win is needed to fix a financial problem.
  • You borrow money, sell belongings or use credit to continue gambling.
  • You feel anxious, guilty, irritable or low after gambling.
  • You hide deposits, losses or the amount of time you spend playing.
  • You have tried to reduce or stop gambling but have not been able to do so.
  • People close to you have expressed concern about your gambling.

These signs do not provide a diagnosis, but they are reasons to take action. Stop gambling, review your account controls and speak with a trusted person or qualified support service. You do not need to wait until a serious financial, relationship or health problem has developed before asking for help.

If you feel an urge to chase losses

Chasing losses often leads to larger losses because it encourages decisions based on emotion rather than on a planned budget. Close the gambling session, move away from the device and give yourself time before making any further decision. Do not deposit more money to try to recover what has already been lost. A loss is not a debt that gambling can reliably repay.

Taking a break and getting support

You can choose to stop gambling at any time. If you want a short break, use any temporary restriction or time-out option available through your account. If you need longer-term protection, consider requesting self-exclusion or closing your account. Self-exclusion is a serious step intended to prevent access for a chosen period or until further review, subject to the process and requirements that apply.

If you request self-exclusion or account closure, do not create another account or use another person’s account to continue gambling. Do not ask someone else to place bets for you. Tell people you trust about your decision and consider removing saved payment details, blocking gambling-related notifications and avoiding websites or situations that encourage you to play.

Support is available if gambling is affecting you or someone close to you. In Australia, you can seek confidential information and assistance through Gambling Help Online, a qualified counsellor, a GP or another appropriate health professional. You can also speak with a financial counsellor about budgeting, debt and practical next steps. Family members and friends can seek support for themselves even if the person gambling is not ready to ask for help.

If gambling has contributed to immediate financial distress, relationship conflict or thoughts of self-harm, seek urgent help from emergency services or a crisis support service in your area. Your safety comes first. Bethall Casino cannot provide medical, psychological or financial advice, but responsible gambling concerns should be taken seriously and addressed as soon as possible.

Age and account responsibility

Gambling is for adults only. Do not allow children or other unauthorised people to access your account. Keep your login details private, use appropriate device security and log out when you finish. You are responsible for protecting your account and should report suspected unauthorised access through the available website support channel.

Responsible gambling is an ongoing choice. Review your habits regularly, use the controls available to you and take action early if gambling no longer feels enjoyable or manageable. If you are unsure whether gambling is right for you, the safest decision is not to gamble.